By Favour Ekanem, Abuja
The Nigerian Communications Commission (NCC) has reported a sharp decline in consumer complaints, attributing the improvement to recent reforms and infrastructure upgrades.
Executive Commissioner, Rimini Makama, said complaints dropped from 129,000 in March 2025 to 24,000 in March 2026.
“This represents an 80.60 percent reduction,” she said.
She urged consumers to utilise official complaint channels when necessary.
“If you are not satisfied… contact the NCC and corrective actions will be taken,” she added.
NCC Vice Chairman, Aminu Maida, noted that rising data usage continues to pressure infrastructure but acknowledged steady improvements in service quality.
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